Home Care Package
Home packages and supports to live independently
Life-enriching care for elderly multicultural communities.
Customisable services to cater to our clients’ personal needs
Know all the cost involved upfront without hidden fees.
Policies grounded in treating clients with dignity & respect
Providing Government subsidised Home Care Service for the elderly to live independently and safely at your own home.
Services our Home Care Package provide
Domestic Assistance
Assistance with
- Cooking a meal
- Preparation of a meal
- Shopping
- Delivery
- Housework
- Laundry
- Ironing
Social Support
- Companionship in your home
- Outings or connecting you with local interest groups
Nursing
- Clinical support for managing medication or health conditions
Transport
Pick up to go to
- See your GP
- Shopping
- Visit your family and friends
- Social outings
Home Maintenanceand Modifications
- Making the bed
- Vacuum
- Cleaning kitchen tops, bathrooms
- Dusting
- Mopping
- Customising cleaning to match your needs
- Gardening
- Modifying your home with ramps, shower rails, or a downstairs toilet
Personal Care and Hygiene
Assistant with
- Walking and exercising
- Showering
- Dressing and undressing
- Toileting
- Changing pads
- Preparing meals and eating
- Shopping
- Feeding a pet
- Walking a dog
Case Management and Support
Assistance with
- Expert support and advice to help you design services based on your preferences and aspiration
Allied Health Services
Assistance with
- Support and advice from health and therapy profession
- Recommendations
What are Home Care Packages?
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide.
Home Care Packages can be an option if you need a coordinated approach to the delivery of your help at home – perhaps because you need help with many everyday tasks, or the care you need is more complex or intensive.
What are Home Care Packages?
Making the change to Aged Care is not just about your physical health, but also about creating your ideal lifestyle around things that you love to do. Having a clear idea about what sorts of hobbies or activities you’d like to incorporate into your lifestyle, gives you a great framework to finding the perfect fit for you.
Our friendly team are here and love to chat. Give us a call for an informal discussion about your options and what we can offer you. Our highly-trained team can help with any questions or concerns you might have. Call 1800 188 588 or enquire online here.
Register at myagedcare.gov.au to apply for the Australian Government Subsidy.
Once your application is received, an interview will be arranged for you at a convenient time with a member of the Aged Care Assessment Team (ACAT). This is also a great opportunity to explore your Care options and discuss your needs.
Frequently Asked Questions
How long should I expect to wait for an available package?
Packages are allocated fairly through the national priority system, based only on date of approval and priority for care. You are placed in the system from the date stated on your approval letter.Priority level
As well as the level of package you are eligible for, your letter also indicates your priority for receiving services. Your assessor assigns your level of priority based on your needs and situation.
Packages are allocated fairly, based on the approval date and priority level in the letter sent to you by the Aged Care Assessment Team (ACAT). They decide if a person meets the eligibility criteria for high priority access to a package.
If you disagree with the level you have been given, you can appeal the decision. Your letter will have your assessor’s contact details.Wait times
For people with a medium priority, the expected wait time for an approved Home Care Package (starting from the date on the letter of approval) is:
Level 1: 3-6 months
Level 2: 6-9 months
Level 3: 6-9 months
Level 4: 6-9 months
*Last revised 30 April 2022Finding out your expected wait time
There are two ways to find information on your place in the national priority system and your expected wait time:
Logging into your Online Account.
Calling My Aged Care on 1800 200 422.
How will I know when my package is available?
You will receive a letter advising you to get ready.
You will get this letter around three months before you receive your first package. Take this time to find an aged care provider that’s right for you. Look into the costs and arrange visits with them. If you’ve already found a provider, contact them now to confirm they have availability for you in coming months.
Read more about what to consider before choosing a Home Care Package provider.
You will receive a letter confirming you have been assigned a package.
This letter includes your referral code, which your chosen provider uses to see your assessment information, support plan, and package level. See more information about referral codes below.
You have 56 days from the date of your letter to enter into a Home Care Agreement with your chosen provider. If you do not enter into a Home Care Agreement within that period, your package will expire. It will then be allocated to the next person on the national priority system.
If you can’t find a suitable provider during this time, you can call My Aged Care and ask for an extension of 28 days.
Read more on our Connecting with Home Care Package providers page.
What is a referral code and why do I need it?
A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. If you lose your code, you can log in to your My Aged Care Online Account to see it. With the code, a provider can view your client record, accept the referral, and start organising services for you.
I’m not eligible – what can I do?
If you aren’t eligible for a Home Care Package, you will receive a letter from your assessor that will tell you why.
There are other options available.
- You may be eligible for other government-funded aged care services. If you are, your letter will include a support plan outlining this information.
- If you’re not eligible for other services, you may want to look at aged care providers that aren’t government-funded.
- If you are under 65 years old, you may want to explore your eligibility with the National Disability and Insurance Scheme (NDIS). You can do this through an NDIS Access Request. Call NDIS on 1800 800 110 (toll-free) for more information.
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- Our friendly staff are here to answer questions you may have and assist you in choosing the options tailored to your needs.
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